Relevance verified: 05/04/2026
Who We Are
Fairspin Casino Online is operated by a company registered in the United Kingdom, with its registered address at 25 Ducie Street, Manchester M1 2JW, United Kingdom. We hold a licence issued by the UK Gambling Commission under licence number OGL/2024/222/0540, which authorises us to offer remote gambling services to customers located in Great Britain.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Fairspin Casino Online acts as the data controller in respect of the personal information we collect from visitors and registered users of our website at https://fairspin-casino-uk.com.
If you have any questions about how we handle your personal data, you can reach our team by:
- Email: [email protected]
- Telephone: +44 161 850 2394
- Post: 25 Ducie Street, Manchester M1 2JW, United Kingdom
Scope of This Policy
This Privacy Policy sets out what personal information we collect about you, the purposes for which we use it, how long we keep it, who we share it with, and what rights you have under applicable law. It covers information collected through our website, our mobile application, telephone and written communications, and any other channel through which you interact with us.
This Policy applies to all individuals who visit our website or hold an account with us. It does not apply to third-party websites that may be linked from our pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their own policies before submitting any personal data.
Information We Collect
We collect personal information in two broad ways: information you give us directly, and information gathered automatically when you use our services.
Information you provide to us directly includes:
- Full name, date of birth, and gender
- Residential address, including postcode
- Email address and telephone number
- Copies of identity documents such as a passport, driving licence, or utility bill provided during identity verification
- Financial information, including bank account details, payment card numbers, and transaction history
- Details of your gambling activity, including deposits, withdrawals, wagers, and game history
- Responses to responsible gambling self-assessments and any information you disclose in connection with safer gambling tools such as deposit limits, cooling-off periods, or self-exclusion requests
- Communications you send to our customer support team, including chat transcripts, emails, and call recordings
Information collected automatically includes:
- IP address and approximate geolocation data derived from it
- Browser type, version, and language settings
- Operating system and device identifiers
- Pages visited, time spent on site, and clickstream data
- Session identifiers and login timestamps
- Cookie data and similar tracking technologies, as described in our Cookie Policy at https://fairspin-casino-uk.com/cookie-policy/
We may also receive information about you from third-party sources, including fraud prevention agencies, credit reference agencies, identity verification providers, and the UK Gambling Commission’s self-exclusion register (GAMSTOP).
How We Use Your Information
We rely on several legal bases under UK GDPR when processing your personal data. The applicable basis depends on the specific purpose for which the data is used.
Performance of a Contract
Where you have registered an account with us or are in the process of doing so, we use your personal information to fulfil our obligations under our Terms and Conditions. This includes:
- Creating and managing your account
- Processing deposits and withdrawals
- Providing access to our games and other services
- Communicating with you about your account and transactions
- Resolving disputes or queries relating to your use of our services
Legal Obligation
We are required by law, and by the conditions of our UK Gambling Commission licence, to carry out a range of activities that involve processing your personal data. These include:
- Verifying your identity and confirming you are aged 18 or over before you can gamble with us (Know Your Customer checks)
- Conducting ongoing customer due diligence and source of funds checks in line with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
- Checking your name against GAMSTOP, the national self-exclusion scheme
- Monitoring your gambling behaviour for indicators of problem gambling and taking action where required by our licence conditions and codes of practice
- Retaining records of your gambling activity and identity verification as required by the Gambling Commission and HM Revenue and Customs
- Responding to lawful requests from regulatory and law enforcement bodies, including the Gambling Commission, the Financial Conduct Authority, and the police
Legitimate Interests
We process certain data on the basis of our legitimate business interests, provided those interests are not overridden by your rights and interests. Specifically, we rely on legitimate interests to:
- Detect and prevent fraud, cheating, and money laundering
- Monitor for unusual account activity and investigate suspected breaches of our Terms and Conditions
- Improve the functionality, performance, and security of our website and services
- Conduct analytics to understand how our website is used and where improvements can be made
- Maintain records of communications for training and quality assurance purposes
Where we rely on legitimate interests, you have the right to object to the processing. Details of how to do so are set out in the “Your Rights” section below.
Consent
Where we rely on your consent as the legal basis for processing, we will make this clear at the point of collection. This applies in particular to:
- Direct marketing by email, SMS, or push notification where you have opted in to receive such communications
- The placement of non-essential cookies on your device
You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing, use the unsubscribe link in any marketing message or contact us directly. To manage cookies, see our Cookie Policy.
Responsible Gambling and Special Category Data
In order to comply with our licence conditions and our obligations under the Gambling Act 2005, we monitor customers for signs of problem gambling. This may involve making inferences about your wellbeing from your gambling patterns, which the UK Gambling Commission considers sensitive in nature.
Where you use our responsible gambling tools, such as reality checks, deposit limits, time-out periods, or self-exclusion, we process data relating to your gambling behaviour and, where you choose to share it, information about your personal circumstances. We handle this information with particular care and process it only to the extent necessary to provide appropriate support, comply with our licence obligations, and protect your interests.
If you request self-exclusion, we will close your account and retain a record of the exclusion in accordance with Gambling Commission requirements. We will not send you marketing during any period of self-exclusion.
Identity Verification and Age Checks
UK law prohibits us from allowing anyone under the age of 18 to gamble. Before you can deposit funds or place bets, we will verify your identity and confirm your age. This process involves sharing your personal details with third-party identity verification providers who check them against electoral roll records, credit bureau data, and document authentication databases.
If we are unable to verify your identity electronically, we may ask you to submit copies of supporting documents. These are processed solely for verification purposes and are not used for any other reason without your consent.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, maintain session continuity, prevent fraud, and understand how our services are used. Some cookies are strictly necessary for the website to function; others are used for analytics and, where you have consented, for advertising personalisation.
Full details of the cookies we use, their purpose, and how to manage your preferences are set out in our Cookie Policy at https://fairspin-casino-uk.com/cookie-policy/.
Sharing Your Information
We do not sell your personal data to third parties. We share your information only where necessary for the purposes described in this Policy, and only with parties who are contractually bound to handle it securely and in accordance with applicable law.
Categories of recipients include:
- Payment processors and banking partners, who process your deposits and withdrawals
- Identity verification and fraud prevention agencies, such as credit reference bureaux and document verification services
- GAMSTOP, which operates the national self-exclusion register for online gambling
- IT infrastructure and hosting providers, who provide the systems on which our website and services run
- Customer support platform providers, who help us manage your queries and communications
- Analytics providers, who help us understand how our website is used (subject to your cookie preferences)
- Regulatory and law enforcement bodies, including the UK Gambling Commission, HMRC, and the police, where we are required by law or our licence conditions to disclose information
- Successor businesses, in the event that we sell or transfer all or part of our business, in which case the acquiring entity would be required to handle your personal data in accordance with this Policy or a policy that provides equivalent protections
International Transfers
Where we transfer your personal data outside the United Kingdom, we ensure that appropriate safeguards are in place. These may include relying on adequacy regulations made by the UK Secretary of State, or using the International Data Transfer Agreement (IDTA) or addenda to Standard Contractual Clauses approved for use in the UK.
If you would like further information about the safeguards in place for any particular transfer, please contact us using the details at the top of this Policy.
How Long We Keep Your Information
We retain your personal data for as long as necessary to fulfil the purposes set out in this Policy, including our legal and regulatory obligations.
In line with the requirements of the UK Gambling Commission and the Money Laundering Regulations, we retain records of your identity verification documents and gambling activity for a minimum of five years from the date your account is closed or from the date of the last transaction, whichever is later. Where an account is subject to an ongoing investigation or dispute, we may retain relevant records beyond this period until the matter is resolved.
Marketing data is retained for as long as you remain opted in to receive communications from us, and is deleted or anonymised within a reasonable period following opt-out.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access. You can request a copy of the personal data we hold about you. We will respond within one month of receiving a valid request. There is no charge for the first request in any 12-month period.
Right to rectification. If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure. In certain circumstances, you can ask us to delete your personal data. This right does not apply where we are required to retain the data by law or our regulatory obligations.
Right to restriction of processing. You can ask us to suspend processing of your personal data in certain circumstances, for example while you contest its accuracy.
Right to data portability. Where processing is based on your consent or on a contract with you, and is carried out by automated means, you can ask us to provide your personal data in a structured, commonly used, machine-readable format.
Right to object. You can object to processing based on legitimate interests or carried out for direct marketing purposes. Where you object to direct marketing, we will stop processing immediately. Where you object to processing on grounds of legitimate interests, we will consider your objection and stop unless we can demonstrate compelling legitimate grounds.
Rights in relation to automated decision-making. We do not make decisions about you solely by automated means where those decisions have a legal or similarly significant effect on you, without human involvement in the process. If this changes, we will notify you and ensure you have the right to request human review.
To exercise any of these rights, please contact us at [email protected] or write to us at 25 Ducie Street, Manchester M1 2JW, United Kingdom. We may ask you to verify your identity before acting on your request.
The Right to Complain
If you are not satisfied with how we have handled your personal data or responded to a request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the UK. You can contact the ICO at https://ico.org.uk or by calling their helpline on 0303 123 1113. You also have the right to bring a claim before the courts.
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO, and we encourage you to get in touch with us in the first instance.
Children
Our services are not directed at persons under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will delete that data and close the associated account without delay. If you believe a minor has provided us with personal data, please notify us at [email protected].
Security
We take the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These include SSL/TLS encryption for data in transit, access controls, and regular security reviews of our systems and processes.
While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is entirely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of it, and we will notify you directly where the risk is high, in accordance with our obligations under UK GDPR.
Changes to This Policy
We may revise this Privacy Policy from time to time, for example to reflect changes in the law, our practices, or the services we offer. When we make material changes, we will notify registered users by email or through a prominent notice on our website. Your continued use of our services after any such update constitutes your acknowledgement of the revised Policy.
The current version of this Policy is always available at https://fairspin-casino-uk.com/privacy-policy/.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us by any of the following means:
- Email: [email protected]
- Telephone: +44 161 850 2394
- Post: 25 Ducie Street, Manchester M1 2JW, United Kingdom