Responsible Gambling

Gambling at Fairspin Casino is meant to be an enjoyable pastime. For the vast majority of players, it stays exactly that. However, gambling can become a problem for some people, and we take our responsibility on this front seriously. This page explains how we support safer gambling, what tools are available to help you stay in control, and where to turn if you feel gambling is starting to cause difficulties in your life.

Our Commitment

Fairspin Casino operates under licence number OGL/2024/222/0540 and is fully committed to complying with all obligations set out by the UK Gambling Commission. This includes making responsible gambling tools accessible to every customer, training our staff to recognise signs of potential harm, and never targeting promotions at people who are vulnerable or who have self-excluded.

We do not permit anyone under the age of 18 to open an account or place a wager. Age verification checks are carried out before any customer is permitted to deposit or play.

Are You Gambling Responsibly?

Gambling responsibly means staying within your means and keeping it fun. Here are a few straightforward questions worth asking yourself honestly:

• Do you spend more time or money gambling than you originally planned?
• Have you ever borrowed money or sold possessions to fund gambling?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you ever hidden your gambling habits from family or friends?
• Do you feel restless or irritable when you try to cut back or stop?
• Have you tried to win back losses by gambling more?
• Has gambling affected your work, studies, or personal relationships?

If you answered yes to any of the above, it may be worth considering whether gambling is still a source of enjoyment for you, or whether it has started to cause harm. The tools and resources below are here to help.

Responsible Gambling Tools

We provide a range of practical tools that allow you to set limits and manage your gambling activity. These tools are available directly through your account, and all limits take effect immediately or within a short cooling-off period where required.

Deposit Limits You can set a daily, weekly, or monthly cap on the amount you deposit into your account. If you wish to reduce your limit, the change takes effect straight away. If you wish to increase a limit, a mandatory cooling-off period will apply before the increase becomes active.

Loss Limits A loss limit lets you define the maximum amount you are willing to lose within a set timeframe. Once that threshold is reached, you will not be able to place further bets until the period resets.

Wager Limits You can restrict the total amount you stake over a given period, regardless of wins or losses. This is particularly useful if you want to manage your overall betting activity rather than focusing solely on financial outcomes.

Session Time Limits You can choose to limit how long each gambling session lasts. Once your limit is reached, you will be automatically logged out. This helps prevent sessions running on longer than intended.

Reality Checks You can set periodic reminders that appear on screen during gameplay. These prompts show how long you have been playing and give you the option to continue or end your session.

Cooling-Off Periods If you want a short break from gambling but are not ready to self-exclude, a cooling-off period allows you to suspend your account for a defined stretch of time, ranging from 24 hours to several weeks.

Self-Exclusion If you feel that gambling is causing serious harm, you can request a self-exclusion. Once activated, your account will be closed for a minimum period, and you will not be able to reopen it during that time. We will also remove you from our marketing lists immediately.

To apply any of these tools, log in to your account, visit the Responsible Gambling section, or contact our support team at [email protected] or by calling +44 161 850 2394.

Self-Exclusion Through GamStop

In addition to self-exclusion on Fairspin Casino, UK players can use GamStop, the national online self-exclusion scheme. Registering with GamStop allows you to restrict your gambling activity across all UK-licensed gambling websites simultaneously.

You can register at www.gamstop.co.uk.

Once you have registered with GamStop, your self-exclusion applies to Fairspin Casino automatically, and we will take all reasonable steps to prevent you from logging in or receiving promotional communications.

Support Organisations

If you are concerned about your gambling, or about someone else’s, the following organisations offer free, confidential help:

BeGambleAware BeGambleAware provides information, advice, and access to treatment for anyone affected by gambling harm. Their National Gambling Helpline is available 24 hours a day, 7 days a week. Website: www.begambleaware.org Helpline: 0808 8020 133 (freephone, available 24/7)

GamCare GamCare is one of the leading providers of information, advice, and support for problem gambling in Great Britain. They run the National Gambling Helpline and offer counselling services both online and in person. Website: www.gamcare.org.uk Helpline: 0808 8020 133

Gambling Therapy Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. Website: www.gamblingtherapy.org

Gamblers Anonymous Gamblers Anonymous runs peer-support group meetings across the UK for people with a gambling problem. Website: www.gamblersanonymous.org.uk

Gordon Moody Gordon Moody provides residential treatment, online therapy, and a gambling addiction retreat for people whose gambling has had a serious impact on their lives. Website: www.gordonmoody.org.uk

Protecting Young People and Vulnerable Adults

We take underage gambling seriously. Persons under the age of 18 are strictly prohibited from creating an account or gambling on Fairspin Casino. We carry out age verification on all new accounts and reserve the right to request additional documentation at any point.

If you share a device with someone under 18, we strongly recommend setting up parental controls or filtering software to prevent access to gambling websites. The following tools can help:

• Gamban (www.gamban.com) blocks access to gambling websites and apps across all your devices.
• Net Nanny (www.netnanny.com) offers content filtering for families.
• Betfilter (www.betfilter.com) provides software designed to block gambling content.

Safer Gambling Tips

A few habits that help keep gambling enjoyable:

• Only gamble with money you can genuinely afford to lose.
• Set a budget before you start and stick to it.
• Take regular breaks during gameplay.
• Avoid gambling when you are feeling low, stressed, or under the influence of alcohol.
• Treat any winnings as a bonus, not as income.
• Never chase losses.

Contact Us

If you need to speak to someone at Fairspin Casino about responsible gambling tools, account restrictions, or concerns about your play, our team is available to help.

Email: [email protected] Phone: +44 161 850 2394 Address: 25 Ducie Street, Manchester M1 2JW, United Kingdom

We will respond to all responsible gambling queries as a priority.